INTUIT MINT

• Platinum (Selects Intervals First / Most Intervals)

• Gold  (Selects Intervals Second / Second Most Intervals)

• Silver (Selects Intervals Third / Third Most Intervals)

• Bronze (Selects Intervals Fourth / Fourth Most Intervals)

• General (Selects Intervals Last / Fifth Most Intervals)

So how is it calculated?

First, The calculations below are only used if an agent has >9 interactions and 2 or more surveys. 

All metrics below are based on a rolling 30 day time frame.

The metrics that make up Pre-Select are (tNPS / Doc Rate /  Commitment Adherence). Each metric allows your business to gain points and the points are totaled. At the end the total amount of points determines the Pre-Select category.

CATEGORY          POINTS

Platinum             >125

Gold                      101 to 125

Silver                    51 to 100

Bronze                  1 to 50

General                <= 0

Using the chart below, if you have a tNPS over 65, Doc rate of 100% and CA over 90% you will have 150 total points and be in Platinum Pre-Select.