Platinum (Selects Intervals First / Most Intervals)
Gold (Selects Intervals Second / Second Most Intervals)
Silver (Selects Intervals Third / Third Most Intervals)
Bronze (Selects Intervals Fourth / Fourth Most Intervals)
General (Selects Intervals Last / Fifth Most Intervals)
So how is it calculated?
First, The calculations below are only used if an agent has >9 interactions and 2 or more surveys.
All metrics below are based on a rolling 30 day time frame.
The metrics that make up Pre-Select are (tNPS / Doc Rate / Commitment Adherence). Each metric allows your business to gain points and the points are totaled. At the end the total amount of points determines the Pre-Select category.
Gold 101 to 125
Silver 51 to 100
Bronze 1 to 50
General <= 0
Using the chart below, if you have a tNPS over 65, Doc rate of 100% and CA over 90% you will have 150 total points and be in Platinum Pre-Select.