MDLIVE

Criteria and Points Earned:

  • Average Handle Time (Goal is 450 seconds or less; we started with higher thresholds to gradually bring agents down closer to goal while still giving them an opportunity for higher Preselect.  Once we are performing at 500 seconds sustain-ably, we will change the thresholds to drive down closer to the actual goal)

    • < 500 seconds – 2 points

    • 500-575 seconds – 1 point

    • > 575 seconds – 0 points

  • Commitment Adherence (Goal is 90% or higher)

    • > 95% - 2 points

    • 88-94.99% - 1 point

    • < 88% - 0 points

 

Bumps:

  • Bump up one Preselect level if AHT is < 450 seconds

  • Bump down one Preselect level if CA is < 75%

LEVELS BY TOTAL POINTS:

POINTS EARNED               CATEGORY

               4                              Platinum

               3                              Gold

               2                              Silver

               1                              Bronze

              0                              General

new logo wahs.png
  • Facebook Social Icon
  • LinkedIn Social Icon
  • HOME

  • New CSP's

  • CSP Information

  • Preselect

  • Equipment

  • Videos

  • SOW's

  • Payroll Info

  • Contact Info

  • More

    www.workathomesolutions.com

    Phone: (352) 405-0105

     

    Email: melissa@workathomesolutions.com

    © 2019 Work at Home Solutions

    Work at Home Solutions

    Contacts

    Melissa Adams      IBO Owner

    Augusta Pyles       Service Support Manager

    ​

     

    Click Here to submit an issue

    Help

    • Facebook Social Icon
    • LinkedIn Social Icon