Please note 3 components must be met to qualify for a specific category. Below are the preselect categories and the Net Conversion.

Net Conversion is the main category with two qualifiers Commitment Adherence and Average Talk Time.  If your call center agent does not meet one of the two qualifier, they will be placed one category below what they earn. 


Example:  Call center agent earns Platinum due to having a net conversion of 27% but their ATT is 1000, their CA is at 90% because they did not meet the ATT qualifier they would be placed in Gold.  Same would happen they meet the ATT qualifier but did not meet the CA qualifier.