Preselect Performance Boosts!
Intervals Serviced Monday - FRIDAY 4PM - 8PM EST
15+ INTERVALS TWO LEVELS UP!
10 - 14.99 INTERVALS ONE LEVEL UP!
Commitment Adherence Levers
CA >= 90% ONE LEVEL UP!
RR% 10% - 14.99% ONE LEVEL DOWN
RR% >= 15% LEVEL DOWN - AMBER
*CSI, AHT and Intervals Serviced are from the servicing week prior to post releases.
**CA% is based on a rolling 30 day; Platinum category is only available if CA% is >=90%.
***Amber category used for performance-related restrictions with max cap between 1 - 5 hours available. This includes releasing intervals during lock-down, not completing mandatory up-skills, or failure to meet with your assigned QAPF for urgent feedback.
AHT Performance Levers
AHT >470 ONE LEVEL DOWN
NOC >100 ONE LEVEL DOWN